FAQ
Questions, answered.
Anything marked “to be configured” will be updated once confirmed.
Getting Started
How does iLab+ work?
You choose a treatment, complete an online health profile, and an independent licensed provider reviews it. If treatment is prescribed, a licensed pharmacy partner ships it to you.
Where is iLab+ available?
Service is currently planned for Florida only. Supported states will be listed here as they are confirmed.
Medical Evaluation
Who decides whether I receive treatment?
An independent licensed healthcare provider. iLab+ provides the technology platform and does not make clinical decisions.
How long does provider review take?
To be configured — this answer will be published once confirmed by iLab+.
Can my provider request additional information?
Yes. The provider may ask follow-up questions before making a decision.
What happens if treatment is not approved?
You will be notified. Refund handling for that case will follow the Refund & Cancellation Policy, which is pending.
Prescriptions
Do I need a prescription?
Prescription treatments require evaluation and a prescription from a licensed provider. Completing a questionnaire never guarantees one.
Pharmacy & Shipping
Where does my medication come from?
If prescribed, it is dispensed by a licensed pharmacy partner. Partner details will be published once confirmed.
How does shipping work?
To be configured — this answer will be published once confirmed by iLab+.
Billing & Refills
Can I cancel?
To be configured — this answer will be published once confirmed by iLab+.
How do refills work?
Refills may require updated health information and a new provider review. Renewal is never automatic.
Safety & Privacy
Is my information secure?
Health information is stored in private, access-controlled accounts and is never sent to advertising platforms.
Are compounded medications FDA-approved?
No. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness, or quality.